> ## Documentation Index
> Fetch the complete documentation index at: https://docs.squawkvoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Prompt Templates

> Create reusable guideline prompts that can be imported into Voice & Guidelines tab

# Prompt Templates Library

Prompt Templates let partners store **re-usable system prompts** that can be imported into any AI Agent’s *Voice & Guidelines* tab with a single click.

<Columns cols={3}>
  <Card title="Centralised Quality" icon="copy">
    Maintain a single source-of-truth for your best prompt guidelines.
  </Card>

  <Card title="Rapid Iteration" icon="lightbulb">
    Tweak a template once and reuse it across multiple agents.
  </Card>

  <Card title="Analytics" icon="chart-bar">
    See how often each template is imported to measure adoption.
  </Card>
</Columns>

***

## 1. Navigate to Library → Prompt Templates

1. Open **Library** in the left sidebar.
2. Click **Prompt Templates** to view existing templates.
3. The list shows *Name*, *Description*, and *Imported* count.

***

## 2. Create or Edit a Template

1. Click **Create Template** (or click an existing card to edit).
2. Fill in:
   • **Name** – displayed in the library list.
   • **Description** – short summary.
   • **Prompt Markdown** – write your guideline prompt using Markdown. All variable chips are supported.
3. (Optional) Toggle **Publish as system template** if you are a system admin.
4. Press **Save**.

<Note>
  Partners can only see and edit their own templates.
</Note>

***

## 3. Import into Voice & Guidelines

1. Open an agent’s **Voice & Guidelines** tab.
2. Click the green **Template** icon next to the magic-wand.
3. In the drawer:
   • Select a template on the left to preview.
   • Click **Import**. The markdown is copied into the editor and the template’s *Imported* counter increments.
4. Edit further or save the agent as usual.

<Tip>
  Importing never changes the original template—you get a snapshot that you can customise per agent.
</Tip>

***

## 4. Best Practices

• Keep templates **modular** – e.g., separate greeting tone from escalation guidelines.
• Review the **Imported** metric to deprecate unused templates.

***

## FAQ

**Q: Can I update a template that’s already been imported?**\
Yes. Future imports will receive the updated text, but existing agents will keep their current copy until you update them.

**Q: Who can create system templates?**\
Only partner level users can create new templates and have it published.

**Q: Are templates versioned?**\
Not yet. For major changes, create a new template and archive the old one.