> ## Documentation Index
> Fetch the complete documentation index at: https://docs.squawkvoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reading Your Invoice

> Understand your SquawkVoice invoice: fields, usage, taxes, and FAQs

# Reading Your Invoice

Use this guide to understand each section of your monthly SquawkVoice invoice and how charges are calculated.

<Note>
  Need a copy of an invoice or have billing questions? Email [billing@squawkvoice.ai](mailto:billing@squawkvoice.ai).
</Note>

## Invoice Overview

* **Partner Name / Account Name**: The organization billed for usage.
* **Invoice Number**: Unique identifier for the document (e.g., `INV-00000006-202508-ETD7RZ`).
* **Billing Period**: Start and end dates for usage included on the invoice.
* **Issued At**: The UTC timestamp when the invoice was generated.

## Bill To Address

The legal billing address on file for your account. Update this in Studio under Manage → Accounts → Billing Information or contact support.

## Charges at a Glance

The highlighted amount near the top of the invoice is the total due for the period, shown in your billing currency (USD by default).

## Usage Summary

Your invoice itemizes usage by account and plan.

<Table>
  <thead>
    <tr>
      <th>Field</th>
      <th>What it means</th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>Account Name</td>
      <td>The account or workspace that generated usage.</td>
    </tr>

    <tr>
      <td>Plan Name</td>
      <td>Your subscription or pricing plan (e.g., ALL\_FEATURES).</td>
    </tr>

    <tr>
      <td>Minutes Used</td>
      <td>Total billable voice minutes for the period after free credits and discounts.</td>
    </tr>

    <tr>
      <td>Amount</td>
      <td>Calculated charge for the row (Minutes Used × per‑minute rate ± adjustments).</td>
    </tr>
  </tbody>
</Table>

### How minutes are calculated

* We measure each call from the moment it is answered until it hangs up, using the connected duration reported by the carrier.
* **Transferred calls:** when a call is handed to a human agent, the whole call is billed once, as a single call. Its duration covers the AI conversation, the time spent dialing and ringing the transfer destination, and the conversation with the human agent. The transfer is not billed as a second call.
* Rounding: Usage is aggregated to the nearest second; totals may round to two decimals on the invoice.
* Exclusions: Failed calls that do not connect are not billed.

<Note>
  The **Duration** shown against a call in [Call History](/analyze/call-history) is the same figure used to bill it.
</Note>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Why does my total differ from Minutes × rate?">
    The total reflects taxes, credits, proration, and rounding. Check the line items for adjustments.
  </Accordion>

  <Accordion title="How do I dispute a charge?">
    Email [support@squawkvoice.ai](mailto:support@squawkvoice.ai) within 30 days and include the invoice number and details. We will investigate and respond within 2 business days.
  </Accordion>

  <Accordion title="Can I get invoices in another currency?">
    Contact support to discuss supported currencies and account eligibility.
  </Accordion>

  <Accordion title="Where can I download past invoices?">
    Studio → Manage → Accounts → Billing Information → Invoice History.
  </Accordion>
</AccordionGroup>

## Need Help?

If you have questions about an invoice, contact our Billing team at [support@squawkvoice.ai](mailto:support@squawkvoice.ai).