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The Call History screen gives you one-click access to every conversation handled by your AI agents. Quickly locate a call, export records for offline analysis, and drill-down into a full summary & transcript – all without leaving SquawkVoice Studio.

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Getting There

1
In the left navigation expand Analyze.
2
Select Call History.

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Search & Filters

Search

Query by Caller ID, Agent name, or Call SID. Typing fires a new server-side search and cancels the previous request so the table stays responsive.

Time Range

Choose Today, Last 7 Days, or Last 30 Days to limit results.

Pinned Only

Switch on Pinned only when you want to focus on the calls you saved for later review.

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Table Reference

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Caller ID
string
Identifier of the caller.
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Date & Time
timestamp
Call start time shown.
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Duration
duration
Total length (m s).
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Call Status
status
Completed, In Progress, or Missed. Color-coded for quick scanning.
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Agent
string
AI agent that handled the call.
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Call SID
string
Unique Call Identifier. Click the copy icon to copy to clipboard.
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Disposition
string
Outcome label (e.g. Hangup, Caller-Hungup).
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Actions
button
Click View to open the Call Details drawer.
Click anywhere on a row to open the drawer. Pinned calls display a colored bar on the left edge so you can spot them quickly.

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Infinite Scrolling

Scroll to the bottom of the list and older calls load automatically – no paging controls needed.

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Pin Calls for Easy Follow-up

1
Hover any row and click the pin button on the left edge. You can also pin from inside the Call Details drawer.
2
Toggle Pinned only beside the filters to review just the calls you saved.
Pins are personal to your user account within the current account; teammates manage their own pinned lists.

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Export

Click Export to download all currently visible rows as a CSV file. The export respects any search or date filter that you have applied.

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Call Details Drawer

Selecting View opens a side drawer with two sections:

Summary

AI-generated synopsis of the conversation.

Transcript

Full chat-style transcript, clearly separating AI and User turns.
Additional information such as call duration, status, and disposition is also shown at the top of the drawer.

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Advanced Transcript Viewer

The transcript viewer can show a richer, time-aligned view that combines messages with system actions executed during the call.

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Turn it on

  1. Open a call in the Call Details drawer.
  2. In the Transcript section, toggle “Advanced” on. When enabled, the app loads a merged transcript for that call.

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What you will see

  • AI and User messages as separate bubbles, with precise elapsed time badges.
  • System entries for actions that ran during the call, including:
    • Pre-Call actions (executed before the first utterance)
    • During-Call actions and flow API requests
    • Post-Call actions
System actions expand inline to show:
  • Method and URL
  • Request details: headers, query params, and body (when present)
  • Response details: status, latency, and response body
  • Updated variables written back to the interaction context
Hover over the elapsed time badge to see the absolute timestamp including milliseconds.
The merged transcript is fetched only when Advanced is toggled on. If no advanced data exists for a call, the viewer falls back to the regular transcript.

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Tips

  • Use Advanced mode to debug why an action was called and what data was returned.
  • Collapse request sections you do not need to reduce visual noise.
  • Sensitive values may be masked by your backend for security.

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Troubleshooting

  • If Advanced shows no entries, logs may take a short time to appear. Wait a few seconds and try again.
  • Some older calls may not include merged transcript data; in that case, the basic transcript will be shown.

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Tips & Best Practices

  1. Copy the Call SID when you need to reference a specific call in support tickets.
  2. Apply filters first, then Export to avoid large CSV files.
  3. Use the Call Details summary to quickly understand whether the customer’s query was resolved.

Call Analytics

Deep-dive into aggregated performance metrics.

Prompt Templates

Tweak prompts based on real conversations.