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Empower your AI agents with up-to-date, company-specific knowledge by building a Knowledge Group. Each Knowledge Group lets you:
  • Scrape and index content from web pages
  • Upload and process documents
  • Add and manage FAQs
  • Check Knowledge usage in AI agents

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What is a Knowledge Group?

A Knowledge Group is a collection of information sources—web content, documents, FAQs—organized for your AI agents to reference. This ensures your agents always have access to the latest, most relevant information.

Why Use Knowledge Groups?

  • Centralize company knowledge
  • Keep information current and consistent
  • Reduce manual training and updates
  • Enable smarter, more accurate AI responses

How It Works

  1. Add web pages, documents, and FAQs
  2. Organize and review your content
  3. Connect to AI agents
  4. Monitor and update as needed

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1. Webscrapes

Scrape and index content from public web pages to keep your knowledge base fresh and comprehensive. How to Add a Webscrape:
  1. Enter the website URL you want to scrape
  2. Click Add
Supported formats: Text content from public web pages. Processing time may vary by page size and complexity.
You can view the status, creation date, and completion date for each webscrape. Remove outdated scrapes with a single click.

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2. Documents

Upload files to enrich your knowledge base with manuals, guides, policies, and more. Supported Formats: PDF, TXT, DOC, DOCX (max 512MB per file) How to Upload:
  1. Drag and drop files or click to select
  2. Wait for upload and processing to complete
  3. Review and manage your document list
You can remove documents at any time. Processing may take a few minutes for large files.

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3. FAQs

Manually add frequently asked questions to help your AI agents answer common customer queries quickly and accurately. How to Add FAQs:
  1. Click Add FAQ
  2. Enter the question and answer
  3. Save and manage your FAQ list
You can edit or delete FAQs at any time. Use the search bar to quickly find specific questions.

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4. Agents

See which AI agents are currently connected to this Knowledge Group. Manage connections to ensure your agents always have access to the right information. How to Manage Agents:
  • View all linked agents
  • Unlink agents as needed
Only linked agents can access the knowledge in this group. Make sure to keep your agent list up to date.

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Best Practices

  • Regularly update webscrapes and documents to keep information current
  • Organize FAQs for quick reference
  • Review agent connections after major updates
  • Monitor usage and feedback to improve your knowledge base

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Troubleshooting

  • Check the URL is correct and publicly accessible
  • Some sites may block scraping or require login
  • Try again or contact support if issues persist
  • Check file format and size
  • Ensure files are not password-protected
  • Try re-uploading or use a different format
  • Ensure questions and answers are clear and concise
  • Edit or delete outdated FAQs