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The Call Analytics page provides a concise, data-rich overview of how your voice agent is performing during the last 30 days. It combines four headline metrics with two interactive charts so that you can monitor trends at a glance.

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Headline metrics

Total Calls

Absolute number of calls handled by the workspace.

Avg Duration

Average conversation length expressed in minutes and seconds.

Completion Rate

Percentage of calls that ended naturally (caller or agent hung up) without requiring a human transfer.

Unique Callers

Count of distinct phone numbers that reached your agent.
Each metric also shows a % change compared with the previous 30-day window so you can quickly spot positive or negative trends.

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Charts

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Call volume by day

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Call volume by day
chart
A bar chart that plots the number of calls for every calendar day in the selected period. Hover over a bar to inspect the exact count for that day.

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Call outcomes

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Call outcomes
chart
A donut chart that breaks down the final disposition of each call:
  • Abandoned – caller hung up before the agent completed the flow
  • Transferred – call was handed to a human agent
  • Contained – issue resolved entirely by the AI agent
Each slice is labelled with its percentage share and absolute call count.

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Data source & refresh cadence

The analytics are computed server-side from call records stored in BigQuery. Data is updated in real-time, refreshing immediately after each call is completed to ensure you always have the most current insights.

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Advanced Filtering

To help you perform more granular analysis, the Call Analytics dashboard includes an AI Agent Filter. This allows you to:
  • Analyze Single Agents: View performance metrics for a specific AI agent.
  • Compare Agent Groups: Select multiple AI agents to see aggregated data across a specific set of assistants.
  • Identify Trends: Quickly isolate results to understand which agents are driving your key metrics.

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Where to go next

Call History

Drill into individual calls, listen to recordings and read transcripts.

Analytics Dashboard

View a wider set of operational metrics across your entire workspace.