Skip to main content
Data Exports let you pull operational data out of SquawkVoice for external reporting, BI tooling, compliance archiving, or backup. Exports are available for call records and AI agent configurations.

​
Export Types

Call Records

Export your call history as a CSV file. Includes caller ID, duration, status, disposition, and agent — with optional filters applied.

AI Agent Config

Export a complete snapshot of any AI agent’s configuration as a JSON file for backup or migration.

​
Call Records Export

Call record exports are initiated from the Call History page.
  1. Open Studio → Optimize → Call History.
  2. Use the search and filter controls to scope your export — apply date range, agent, status, or disposition filters as needed.
  3. Click Export CSV.
  4. The file downloads immediately.
The exported CSV includes one row per call with the following fields:
FieldDescription
Caller IDThe inbound phone number or identifier
Date & TimeCall start timestamp
DurationTotal call length
Call StatusCompleted, failed, no-answer, busy, etc.
AgentThe AI agent that handled the call
Call SIDUnique call identifier (Twilio SID)
DispositionOutcome set by the agent during or after the call
The export respects all active filters. If you want a full unfiltered export, clear all filters before clicking Export CSV.

​
AI Agent Configuration Export

You can export a full snapshot of any AI agent as a JSON file. This includes the agent’s settings, prompt, variables, action references, and knowledge base configuration.
  1. Open the AI agent in Studio → Build → AI Agents.
  2. Click the ⋮ menu on the agent card (or the options menu inside the agent editor).
  3. Select Export.
  4. The file downloads as ai-agent-{agentId}.json.
Use agent exports to:
  • Back up a working agent configuration before making significant changes
  • Migrate an agent to a different workspace
  • Share a configuration with the SquawkVoice support team for troubleshooting
Agent exports contain your prompt content and configuration details. Treat exported files as sensitive and store them securely.

​
Tips

  • Filter before exporting call records to keep file sizes manageable when working with high call volumes.
  • Use Call SID in call record exports as the stable join key if you need to correlate exported data with telephony records from Twilio.