Phone Numbers

Buy phone numbers directly in the Studio, route inbound calls to your AI agents, and group numbers into pools for outbound campaign caller IDs — no external telephony console needed. Phone numbers live in Studio → Manage → Phone Numbers.

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Buying a Number

1. Click Buy Number. The Buy a Phone Number drawer opens.
2. Select a Country — United States, Canada, or Australia — and optionally an Area Code (e.g. 415).
3. Click Search and pick from the available numbers. Each result shows its locality and Voice/SMS capabilities.
4. Click Purchase. For billable numbers a Confirm purchase dialog shows the exact prorated charge for the current month and the recurring monthly amount before you commit.

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Assigning a Number to an AI Agent

Assigning a number routes its inbound calls to an agent:

1. Click Assign on an unassigned number (or Reassign on an assigned one).
2. Search and select the AI agent in the Assign Phone Number drawer.

A number can be active on only one agent at a time; an agent can hold many numbers. Inbound call routing is updated automatically the moment the assignment saves. Unassign stops routing new calls to the agent — active calls are not interrupted, but new calls go unrouted until the number is assigned again.

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Releasing a Number

Click the Release number action and confirm. Releasing permanently removes the number — it cannot be undone, and no refund is issued for the remainder of the billing cycle. A number cannot be released while it is:

• Assigned to an agent — unassign it first (the dialog offers a shortcut).
• In an active number pool — remove it from all pools first; the dialog lists the pools that block release.

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Number Billing

• The billing overview plan card shows a live summary line, e.g. “3 phone numbers — 1 included, 2 × $1.50 =$3.00/mo”.
• If a number’s monthly invoice payment fails, the number is badged Payment Failed. It keeps working, and returns to normal automatically once the invoice is paid.
• Cancelling your subscription permanently removes all phone numbers on the account at the end of the billing cycle — the cancel dialog warns you with the exact count before you confirm.

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Where to go next