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Documentation Index

Fetch the complete documentation index at: https://docs.squawkvoice.ai/llms.txt

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Released 2026-04-28

Improvements

  • New Integrations: FreshChat, FreshDesk, and FreshService are now available as Connected Apps, letting AI agents interact with Freshworks platforms during calls and conversations.
  • Chat Analytics: Added a dedicated Chat Analytics dashboard with headline KPIs (Total Chats, Unique Users, Avg Turns, Resolution Rate, User Satisfaction), outcome charts, transfer disposition breakdown, and real-time live updates.
  • Resolved typography inconsistencies in the chat widget compared to in-app test chat.
    Released 2026-04-14
    • Action log added for Transfer actions to capture relevant details.
    • Substring function added to the Data Transformer for enhanced text processing.
    • Fixed issue with flows not being deleted when during call actions are deleted.
    • Resolved UI layout issues for guidelines and default voice configurations.
    • Updated the Forgot Password and password reset pages to fix theming issues.
    • Package dependencies updated for better stability and performance.
    • Enhancements made to the Guidelines Editor for improved user experience.
    Released 2026-03-31
    • Streamlined Onboarding: Reimagined the initial setup and agent creation workflow, making it faster and more intuitive to deploy your first and subsequent AI agents.
    • Modular Block-Based Guidelines Editor: Replaced the traditional Markdown editor with a modern, block-based interface. This intuitive editor provides a flexible way to structure your AI agent’s instructions and guidelines.
    • Quick Search & Navigation: Introduced a powerful search functionality (Command/Ctrl + K) that allows you to instantly find features and navigate across the platform with ease.
    • Real-time Call Analytics: The Call Analytics dashboard now features live tracking with updates immediately following every call. We’ve also added advanced filtering to analyze performance for specific AI agent or groups.
    • Fixed occasional issues with the WebSocket connectivity.
    • Addressed bugs in the Refreshed UI to enhance overall stability and performance.
      Released 2026-03-16
      • Improved data export file naming for clarity.
      • Added support for upper and lower case data transformations.
      • Chat channel modality added to the Voice AI Agent.
      • Added 3 year term along with the 1 year Commit & Save plan.
      • Fixed an issue where during call actions displayed incorrect parameters.
      • Corrected display of error messages in action logs.
      • Fixed UI issues for certain post-call actions for Partners.
      • Search and replace data transformer function can search for spaces.
      • Optimized summarization in interaction processing.
      Released 2026-02-24
      • Introduced a yearly commit plan “Commit & Save”.
      • Refined user satisfaction assessment analysis.
      • Optimized summarization processing in interactions.
      • Fixed an issue where end-of-call processing steps were not completing as expected.
        Released 2026-02-19
        • Added entries to live transcript and action logs for during call action invocations.
        • Added entries to live transcript and action logs for decision node executions.
        • Improved guardrails for AI Agents to not indulge in inappropriate conversations.
        • Improved user experience for using expression references in data transformers.
        • Included support for ACH payments in billing.
        • Added Audit Logs support that tracks all changes and clicks across the platform.
        • Corrected behavior for calls not terminating if the transfer destination is empty.
        • Fixed variable naming validation to ensure compliance with system standards.
        • Fixed various bugs to enhance backend transaction stability.
        • Patch added for resolving mTLS profile import/export failures.
        • Updates made to prevent duplicate variable creations for assistants.
        • Adjusted timeout settings for Guidelines Assistant to prevent timeout errors.
        Released 2026-02-05
        • Introduced mTLS integration for better security in communications.
        • Improved flow editor by adding a “Set Variable” node, allowing users to set variables dynamically.
        • Abilily to download newly uploaded documents to Knowledge Groups
        • Fixed action references in guidelines in AI Agent duplication and Import.
        • Fixed issue with calls not properly disconnected in some situations.
        • Fixed a rendering issue related to the initial message after autosave.
        • Resolved an issue where switching authentication types in Auth Profiles disrupted functionality.
        • Fixed bugs related to document management in the knowledge base.
        • Updated variables in task import/export frameworks for accurate recognition in call actions.
        Released 2026-01-22
        • Ability to perform call analytics on a custom date time range
        • Add user dissatisfied badge and filter to call history page
        • Customer Satisfaction metric card in Call Analytics
        • Containment Rate card metric updated to Resolution rate Metric card
        • Summary Issue field should surface key points discovered from the conversation
        • Support for variables in Transfer and End Conversation messages
        • Call Analytics and Billing Usage details not starting at start of UTC midnight
        • Fix for call summary not generated for calls in some cases
        • Fix Input Handling for Data Transformers with Custom Text and Dynamic Variables