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Released 2026-03-16

Improvements

  • Improved data export file naming for clarity.
  • Added support for upper and lower case data transformations.
  • Chat channel modality added to the Voice AI Agent.
  • Added 3 year term along with the 1 year Commit & Save plan.
  • Fixed an issue where during call actions displayed incorrect parameters.
  • Corrected display of error messages in action logs.
  • Fixed UI issues for certain post-call actions for Partners.
  • Search and replace data transformer function can search for spaces.
  • Optimized summarization in interaction processing.
Released 2026-02-24
  • Introduced a yearly commit plan “Commit & Save”.
  • Refined user satisfaction assessment analysis.
  • Optimized summarization processing in interactions.
  • Fixed an issue where end-of-call processing steps were not completing as expected.
    Released 2026-02-19
    • Added entries to live transcript and action logs for during call action invocations.
    • Added entries to live transcript and action logs for decision node executions.
    • Improved guardrails for AI Agents to not indulge in inappropriate conversations.
    • Improved user experience for using expression references in data transformers.
    • Included support for ACH payments in billing.
    • Added Audit Logs support that tracks all changes and clicks across the platform.
    • Corrected behavior for calls not terminating if the transfer destination is empty.
    • Fixed variable naming validation to ensure compliance with system standards.
    • Fixed various bugs to enhance backend transaction stability.
    • Patch added for resolving mTLS profile import/export failures.
    • Updates made to prevent duplicate variable creations for assistants.
    • Adjusted timeout settings for Guidelines Assistant to prevent timeout errors.
    Released 2026-02-05
    • Introduced mTLS integration for better security in communications.
    • Improved flow editor by adding a “Set Variable” node, allowing users to set variables dynamically.
    • Abilily to download newly uploaded documents to Knowledge Groups
    • Fixed action references in guidelines in AI Agent duplication and Import.
    • Fixed issue with calls not properly disconnected in some situations.
    • Fixed a rendering issue related to the initial message after autosave.
    • Resolved an issue where switching authentication types in Auth Profiles disrupted functionality.
    • Fixed bugs related to document management in the knowledge base.
    • Updated variables in task import/export frameworks for accurate recognition in call actions.
    Released 2026-01-22
    • Ability to perform call analytics on a custom date time range
    • Add user dissatisfied badge and filter to call history page
    • Customer Satisfaction metric card in Call Analytics
    • Containment Rate card metric updated to Resolution rate Metric card
    • Summary Issue field should surface key points discovered from the conversation
    • Support for variables in Transfer and End Conversation messages
    • Call Analytics and Billing Usage details not starting at start of UTC midnight
    • Fix for call summary not generated for calls in some cases
    • Fix Input Handling for Data Transformers with Custom Text and Dynamic Variables