Improvements
Improvements
- Ability to perform call analytics on a custom date time range
- Add user dissatisfied badge and filter to call history page
- Customer Satisfaction metric card in Call Analytics
- Containment Rate card metric updated to Resolution rate Metric card
- Summary Issue field should surface key points discovered from the conversation
- Support for variables in Transfer and End Conversation messages
Fixes
Fixes
- Call Analytics and Billing Usage details not starting at start of UTC midnight
- Fix for call summary not generated for calls in some cases
- Fix Input Handling for Data Transformers with Custom Text and Dynamic Variables