Reading Your Invoice
Use this guide to understand each section of your monthly SquawkVoice invoice and how charges are calculated.Need a copy of an invoice or have billing questions? Email billing@squawkvoice.ai.
Invoice Overview
- Partner Name / Account Name: The organization billed for usage.
- Invoice Number: Unique identifier for the document (e.g.,
INV-00000006-202508-ETD7RZ). - Billing Period: Start and end dates for usage included on the invoice.
- Issued At: The UTC timestamp when the invoice was generated.
Bill To Address
The legal billing address on file for your account. Update this in Studio under Manage → Accounts → Billing Information or contact support.Charges at a Glance
The highlighted amount near the top of the invoice is the total due for the period, shown in your billing currency (USD by default).Usage Summary
Your invoice itemizes usage by account and plan.How minutes are calculated
- We measure audio from the moment a call connects until it ends.
- Rounding: Usage is aggregated to the nearest second; totals may round to two decimals on the invoice.
- Exclusions: Failed calls that do not connect are not billed.
Frequently Asked Questions
Why does my total differ from Minutes × rate?
Why does my total differ from Minutes × rate?
The total reflects taxes, credits, proration, and rounding. Check the line items for adjustments.
How do I dispute a charge?
How do I dispute a charge?
Email support@squawkvoice.ai within 30 days and include the invoice number and details. We will investigate and respond within 2 business days.
Can I get invoices in another currency?
Can I get invoices in another currency?
Contact support to discuss supported currencies and account eligibility.
Where can I download past invoices?
Where can I download past invoices?
Studio → Manage → Accounts → Billing Information → Invoice History.