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Reading Your Invoice

Use this guide to understand each section of your monthly SquawkVoice invoice and how charges are calculated.
Need a copy of an invoice or have billing questions? Email billing@squawkvoice.ai.

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Invoice Overview

  • Partner Name / Account Name: The organization billed for usage.
  • Invoice Number: Unique identifier for the document (e.g., INV-00000006-202508-ETD7RZ).
  • Billing Period: Start and end dates for usage included on the invoice.
  • Issued At: The UTC timestamp when the invoice was generated.

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Bill To Address

The legal billing address on file for your account. Update this in Studio under Manage → Accounts → Billing Information or contact support.

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Charges at a Glance

The highlighted amount near the top of the invoice is the total due for the period, shown in your billing currency (USD by default).

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Usage Summary

Your invoice itemizes usage by account and plan.

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How minutes are calculated

  • We measure each call from the moment it is answered until it hangs up, using the connected duration reported by the carrier.
  • Transferred calls: when a call is handed to a human agent, the whole call is billed once, as a single call. Its duration covers the AI conversation, the time spent dialing and ringing the transfer destination, and the conversation with the human agent. The transfer is not billed as a second call.
  • Rounding: Usage is aggregated to the nearest second; totals may round to two decimals on the invoice.
  • Exclusions: Failed calls that do not connect are not billed.
The Duration shown against a call in Call History is the same figure used to bill it.

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Frequently Asked Questions

The total reflects taxes, credits, proration, and rounding. Check the line items for adjustments.
Email support@squawkvoice.ai within 30 days and include the invoice number and details. We will investigate and respond within 2 business days.
Contact support to discuss supported currencies and account eligibility.
Studio → Manage → Accounts → Billing Information → Invoice History.

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Need Help?

If you have questions about an invoice, contact our Billing team at support@squawkvoice.ai.