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Reading Your Invoice

Use this guide to understand each section of your monthly SquawkVoice invoice and how charges are calculated.
Need a copy of an invoice or have billing questions? Email billing@squawkvoice.ai.

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Invoice Overview

  • Partner Name / Account Name: The organization billed for usage.
  • Invoice Number: Unique identifier for the document (e.g., INV-00000006-202508-ETD7RZ).
  • Billing Period: Start and end dates for usage included on the invoice.
  • Issued At: The UTC timestamp when the invoice was generated.

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Bill To Address

The legal billing address on file for your account. Update this in Studio under Manage → Accounts → Billing Information or contact support.

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Charges at a Glance

The highlighted amount near the top of the invoice is the total due for the period, shown in your billing currency (USD by default).

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Usage Summary

Your invoice itemizes usage by account and plan.

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What each channel is charged for

An email conversation is charged once, when the agent picks it up — not per reply, and not a second time if it is escalated to a human. If the agent fails to produce a reply, the charge is refunded. On a Pro (Commit & Save) plan the per-email-session rate follows your commitment, exactly as your voice and chat rates do; the figure is on the plan comparison grid at Manage → Billing → Overview, in the Per-Email Session Rate row.
An email agent needs enough balance to cover one email session before it will answer. When the balance is short it stops replying and leaves the thread for a human, with no reply to the sender and no entry in email history — see Email Agents.

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Wallet Top-Ups

A manual top-up (Manage → Billing → Add Credit → Pay with Stripe) charges the card on file, and your wallet is credited once that payment settles. In practice that is a few seconds, and the balance updates by itself without a refresh.
  • A card that is declined, or that needs 3-D Secure authentication, returns an error and no credit is applied.
  • Because the credit is applied on settlement, anything that tops up and then immediately reads the balance can see the pre-top-up figure for a moment. Poll the balance rather than assuming a successful submission means the money has landed.
  • Each settled payment credits the wallet exactly once, even if the payment provider retries its notification.
Auto top-up behaves differently: its credit is applied immediately and settled by invoice.

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How minutes are calculated

  • We measure each call from the moment it is answered until it hangs up, using the connected duration reported by the carrier.
  • Transferred calls: when a call is handed to a human agent, the whole call is billed once, as a single call. Its duration covers the AI conversation, the time spent dialing and ringing the transfer destination, and the conversation with the human agent. The transfer is not billed as a second call.
  • Rounding: Usage is aggregated to the nearest second; totals may round to two decimals on the invoice.
  • Exclusions: Failed calls that do not connect are not billed.
The Duration shown against a call in Call History is the same figure used to bill it.

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Frequently Asked Questions

The total reflects taxes, credits, proration, and rounding. Check the line items for adjustments.
Email support@squawkvoice.ai within 30 days and include the invoice number and details. We will investigate and respond within 2 business days.
Contact support to discuss supported currencies and account eligibility.
Studio → Manage → Accounts → Billing Information → Invoice History.

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Need Help?

If you have questions about an invoice, contact our Billing team at support@squawkvoice.ai.