TCPA attestation, Do-Not-Call scrubbing, SAN setup, consent fields, and charges
Outbound Campaigns ship with compliance controls built in: consent gating on every contact, Do-Not-Call and reassigned-number scrubbing before every dial, legal calling-hours enforcement, in-call opt-out handling, and a full audit trail.
These features help you operate compliantly, but they are not legal advice. You remain responsible for obtaining valid consent and complying with the TCPA and all other applicable federal, state, and local laws.
Every contact carries three consent fields from your CSV upload:
Field
Effect when dialing
is_voice_call_opted_out
If true, the contact is never dialed — regardless of PEWC.
has_pewc
Whether you hold Prior Express Written Consent (TCPA-required documented, signed consent for marketing calls using an autodialer or prerecorded voice).
pewc_date
When PEWC was captured. Required whenever has_pewc is true.
Contacts that fail these gates are marked Blocked with a reason (No voice-call consent, Missing PEWC, Missing PEWC date) and are never dialed.
When enabled — and it is enabled by default on voice campaigns — the platform runs two checks on every contact before dialing:
DNC Full Scrub — checks the number against Do-Not-Call registries and litigator lists, plus your account’s internal DNC list.
Reassigned-Number check — detects numbers that changed hands after consent was given, so you don’t call the wrong person.
Numbers flagged by either check are not dialed and appear as Blocked with the specific reason. Your internal DNC list is always honored absolutely. If the check vendor is unavailable, the contact is skipped rather than dialed unchecked (and not charged).
$0.10 per contact per run (default; your plan’s rate is shown in-app)
Test call with dialing rules enforced
$0.10 per test call when checks succeed
Vendor check failure
Not charged (and the contact is not dialed)
Charges apply once per contact per run — retries within a run never re-charge, but re-launching the campaign starts a new run and re-charges each contact it processes. Before enabling scrubbing, a cost preview shows the maximum cost for the run (contacts × rate). DNC charges appear in each call’s cost breakdown in Call History and on your invoice.
The agent speaks your configured On DNC Request message.
The call ends with the disposition DNC Request.
The number is registered on your internal DNC list immediately — opt-outs are dispatched with priority so they can never be lost to a slow post-call step.
Opted-out numbers are blocked from all future campaign dials on your account.
Each contact’s local timezone (resolved from ZIP code, falling back to phone area code) determines the legal calling window that applies to them; out-of-window contacts are queued, not dialed. See Scheduling.
State frequency limits (for example, Florida’s 3-calls-per-24-hours rule) hold contacts in a “Frequency capped” state until the window expires.
Every launch requires confirming the Confirm Compliance dialog: that you have obtained all required consents and that the campaign complies with the TCPA and other applicable laws. With DNC scrubbing enabled, you additionally attest that the SAN on your account is the one you intend to use for compliance scrubbing. The attestation is recorded with the run.
